Privacy, Data & Troubleshooting

Troubleshoot common issues

Most hiccups come down to a page that needs a refresh or a large board still loading — here's how to fix the common ones.

Subtasks aren't showing

If subtasks don't appear under your parent cards, try these in order:

  1. Refresh the page so URLflows can re-read the board.
  2. Click the floating "Refresh Subtasks" button to re-pull subtasks for the view.
  3. Confirm the extension is enabled in your browser's extensions list.
  4. Make sure you're on a supported Jira board view — URLflows works on the board and backlog of your Jira (Atlassian) in the browser.

The backlog tooltip won't appear

On the backlog, the subtask preview pops when you hover the issue key. If nothing shows, hover directly on the issue key rather than another part of the row. If it still doesn't appear, refresh the backlog and try again.

Large boards feel incomplete

Big boards load progressively. If some cards are missing their subtasks, scroll down to bring more cards into view and then click "Refresh Subtasks" to load more. Repeat as you work down a long board.

Still stuck?

If something isn't behaving the way this guide describes, let us know and we'll help you sort it out.

Related guides

For how loading works, see Sort & refresh subtasks. For what runs and where, see Privacy & permissions.