Privacy, Data & Troubleshooting

Troubleshoot common issues

Most problems come down to a page Chrome keeps extensions off, a spreadsheet's deployment settings, or a shortcut another extension already holds.

Nothing can be captured on this page

Chrome keeps extensions off chrome:// pages, the Chrome Web Store and other extensions' pages. Try the same thing on an ordinary web page.

The spreadsheet won't connect

Check that the Web app URL ends in /exec, not /dev or the spreadsheet's own address.
Check that the deployment is set to Execute as: Me and Who has access: Anyone (or Anyone within your organization, in which case you must be signed in to your work Google account in this browser).
Ask the owner for the key again: Get my key shows it only to them.

Send to has no choices

Each tab of the spreadsheet is one choice. On the connected spreadsheet, use Add a sheet for each product, project or client, then reopen the panel.

Pictures don't open from the sheet

They're in the Feedback Smack attachments folder in the owner's Google Drive. The board shows them to everyone connected, but opening them from the sheet needs access to the folder: the owner can share it with the team.

A keyboard shortcut does nothing

If the field on Chrome's shortcuts page stays empty after you set it, another extension already holds that combination. Pick another; see Set keyboard shortcuts.

Emailed reports are too large

Switch captures to JPEG in Settings → Captures. Reports with many pictures get much smaller.

Still stuck?

Use Tell Us Something at the bottom of any page and describe what you were doing. Your extension version is under Settings → About.